Built in China. Connected to the world. · Fulfillment, sourcing & shipping

Instagram @elmamounst

Our company · FAQs

Good questions.Clear answers.

Everything brands ask us about sourcing, fulfillment and shipping from China. Can’t find yours? Ask us directly.

General

Who is Elmamsflow for?

DTC brands and B2B sellers that manufacture in China and hold stock, from a first product to thousands of orders a month, plus wholesale and retail shipments. Our sourcing service is open to anyone.

Where are your warehouses?

In China, in Guangzhou (Guangdong) and Ningbo (Zhejiang), close to the factories behind most consumer products. From there we ship to 100+ countries.

Do you work with B2B and DTC brands?

Yes, both. We ship single parcels to consumers and cartons or pallets to business buyers, from the same stock.

How much does it cost?

It depends on your products, parcel size and weight, destinations and volume. Tell us about your brand and we’ll send a clear quote.

Sourcing

Who can use your sourcing service?

Anyone: new brands, growing brands and B2B buyers. You don’t need to use our fulfillment or shipping, but you can add them at any time.

What’s the minimum order quantity?

It depends on the product and the factory. We tell you the real MOQ up front and negotiate it down where we can.

How do you check quality?

We check samples by hand, then inspect production before it leaves the factory and send you a photo and video report. You approve before it ships.

Which countries can you clear customs in?

For B2B sourcing we handle imports end to end, including customs clearance, in Morocco, France, the UK and Germany. For other countries we deliver to your destination port and your customs broker takes it from there.

Fulfillment

How do I send you my orders?

For now, by file or message, and we confirm each one. Our client platform is on its way to make this automatic.

Can I use my own packaging and inserts?

Yes. Your boxes, cards and inserts, so your customers see your brand, not ours.

Can you ship B2B orders as well?

Yes. We prepare cartons and pallets for retailers, distributors and other business buyers from the same stock.

Shipping

How long does delivery take?

3 to 9 days on average from China to your customer with express air shipping. Timing depends on the destination and the service you choose.

Which countries do you ship to?

Europe, the USA, Canada and Australia are our main lanes, plus selected Asian countries by air. Tell us your markets and we’ll confirm the routes.

What’s the difference between express and DDP?

Express is the fastest door-to-door option; import duties are settled on arrival depending on the country. With DDP we settle duties and taxes before the parcel arrives, so nothing extra is due at the door.

Platform

Can I use the client platform?

You can try the demo on our website any time. Access to the live platform is given to approved clients once we’ve onboarded your brand.

How do I get access?

Apply on the platform page or talk to us. We review every request and set up approved clients personally.

Your next chapter

Still have a question?We’re one message away.

Send us your question and a real person from our team will answer.